For those who are an avid program participant, finding that there is no balance available in the Cansal Invoice (NFP) is really scary. The first thing that pops into your head is that someone may have stolen your credits, but this is a hypothesis virtually ruled out by the program’s security systems.
Not sure where the balance that was there went? Check below to see if anyone can steal your NFP credits.
The first thing you should know about the program is that there are several factors that compromise the accounting of the Cansal Invoice balance, such as: invoice for payment of services, credits that have not yet been calculated, among others. This is why it is important to check all of these options before thinking that someone has stolen your program balance.
If there is no balance available for you to withdraw from the program platform, you should first check to see if there is any credit with the definition of “calculating”. If so, this means that credit will soon be available to you. Now, if you don’t find any credit being processed, it simply means that there is no credit counted for you.
As stated earlier, some invoices do not generate any credit for the program. If the invoice you request is for payment of a service, there will be no credit to your account, as the modality is not included in the program rules. There are some cases of product purchases that also do not generate credit, but in this case, it is advisable that you always ask for the invoice, so that you can compete for the draw.
It is also important to remember that it takes a minimum of $ 25 to perform the transfer. Values lower than this are retained on the program platform until the user gets enough credits to perform the withdrawal.
Safe and reliable system
The hypothesis of theft is unusual because the site has a very secure system, where only the user has the information necessary to access available credits. That is, no one can simply log in and transfer your credit. The only exception is if you pass your login information to someone else, in which case the platform becomes vulnerable.
It is important to remember that there is another very interesting detail about the transfers made by the Nota Fiscal Cansal program. The registered bank account, whether checking or savings, is in your name. Thus, if someone were to steal your credits on the platform they would be transferred directly to your registered account, or to the rebate of the IPVA account, if it is registered.
But if you still believe someone may have stolen your Cansal Invoice balance, you can still go to the “Consult” tab in the menu and click “Transfers.” In this section you can see all your movements with dates and times of all records. Additionally, you can still view the amount transferred and the account used for the transfer.